How the Custom Pet Memorial Urn Process Works

Upload a clear pet photo on the product page to create a free AI reference preview before checkout. The AI preview helps you visualize the idea, but it is not the final hand-painted product.

After choosing the appropriate size, place your order and send the clearest photos you have. A front-facing photo is the best starting point. Side, back, and close-up photos help us understand markings and shape, but we can discuss missing details with you.

If there is something especially recognizable about your pet, please tell us. This may include coat markings, body shape, ear shape, eye expression, or any other feature you do not want us to miss.

The more clear details you provide, the more personal the final memorial can feel.

We use the photos and details you provide to guide the creation process. If needed, we communicate with you to confirm the details and make sure we are moving in the right direction.

For many customers, this is one of the most important parts of the process because it helps the memorial feel more personal and more accurate.

Reasonable revisions within the original customization request are available before final approval. Paint-only changes usually take about half an additional day, while changes requiring reshaping may take about 5 additional days.

A completely new pose, pet, or design may require a new order.

We email the nearly completed memorial to the address provided with your order. If we do not receive a reply within 3 calendar days, after sending up to two email reminders per day, the current version is considered approved. We then complete firing, final inspection, packing, and carrier handoff within 3 days.

Reply to our email or contact wagwalkon@gmail.com if you need more review time. Appearance-related changes and free remakes are unavailable after approval, automatic approval, or shipment. Our damage-in-transit protection still applies: report verified damage within 3 calendar days of delivery with photos of the packaging, shipping label, protective materials, and damaged item, and we will remake and reship it at no additional cost.

We check photos the day they are received. The first nearly completed handmade version is usually ready in 5–7 days. Paint-only revisions usually add about half a day, while changes requiring reshaping may add about 5 days. After customer approval—or automatic approval following the 3-day response period—we complete firing, final inspection, packing, and carrier handoff within 3 days.

U.S. transit usually takes 6–12 days from the date the shipping label is created; the label and carrier handoff occur on the same day. Based on our historical order experience, most orders arrive approximately 25–29 days after we receive usable photos. This estimate includes typical customer review and communication time, is not a guaranteed delivery date, and may be extended by additional or substantial revisions. Free U.S. shipping and import duties are included, and tracking is provided.